Frequently Asked Questions

American Society of Heating, Refrigerating and Air Conditioning Engineers (ASHRAE):

“O&M documentation: a comprehensive set of documents providing information pertaining to a specific facility, new construction, or renovation, including information regarding the design, operation, and maintenance of the facility.” (ASHRAE Guideline 4-2019)

To meet the ASHRAE criteria above, a SCORE Manual will always contain the following:

Design information:

• Design Drawing List

• Description of Systems (written by SCORE Manuals)

• Shop Drawings, reviewed by Design Consultants

• Controls Hardware

• Controls Software, including schematics and sequence of operations

Operational Information:

• Manufacturer’s Installation and Operating Manuals (IOMs)

• Installation Permits and Inspection Reports

• Equipment Testing, Balancing and Start-up Reports

Maintenance Information:

• General Maintenance Tasks and Schedules (written by SCORE Manuals)

• Recommended Spare Parts, including filter list and belts list (written by SCORE Manuals)

• Project Contact List, including Consultants, Contractors, and Equipment Suppliers (written by SCORE Manuals)

• Tags and Directories, including valve tag lists or electrical panel directories

• Contractor Warranty Letter(s)

We provide Architectural, Mechanical and Electrical operation and maintenance manuals.

Yes! We will ship the manuals to anywhere in Canada.

No, we quote each project separately to ensure you’re getting a fair price each time.

We review the drawings, specifications and addenda and base our quote on the specified type and quantity of binders, digital versions and the work that is required, including the quantity and type of fixtures and equipment.

Custom fabric covered binders with stamped lettering are more expensive than vinyl binders. If the Consultant has specified custom binders, that is what we normally quote. If we determine that the project is too small to warrant custom binders, we will quote vinyl binders and let you know we’ve done so on the quote.

We can provide you with a quote for standard binders. If the Consultant rejects the standard binders for custom ones, we can provide you with custom binders, but extra charges will apply.

We can provide you with a quote for digital copies only. If the Consultant still wants hard copies, we can provide you with them, but extra charges will apply.

Yes we can. Consultants and Commissioning Agents are closely reviewing O&M manuals these days. We have the resources to prepare your manuals to meet their requirements.

You bet. We can provide you with a quote for the “front end” portion.

Of course! We will print up to 11”x17” copies. If full size copies are specified to be included, we will leave space in the binder(s) for you to provide and insert.

Our quotes are valid for 60 days. If the specifications call for a validity period of 90 days, we will quote accordingly.

We need to review the specifications, drawings, addenda to determine our price.

Absolutely! Just send us all the project documentation and we’ll send you a quote. Once you’ve received it, send us a purchase order so we can begin.

No! We need time to prepare your manuals and get approvals for the cover, spine and layout. We can do some of the work before you’ve finished the project and add the final documents once you send them to us.

The parts for the expanding binders are no longer available but we are able to provide fabric D-ring binders instead.

No. We will include this documentation in our manuals if you provide it for us.